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Full representation at every Costa Rican port

Port Agency Services

IM Agency provides complete port agency representation for all vessel types at every major Costa Rican port. Our experienced team handles every aspect of your vessel's port call — from pre-arrival coordination to final departure clearance — ensuring smooth, efficient, and fully compliant operations.

IM Agency agent overseeing container operations at a Costa Rican port

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Cruise ShipsContainer VesselsBulk CarriersGeneral CargoTankersYachtsFishing Vessels

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Vessel Pre-Arrival Coordination

Advance coordination with port authorities, pilots, and terminal operators before your vessel arrives.

Port Entry & Clearance

Full documentation and coordination for vessel entry including customs, immigration, and port authority clearance.

Port Departure Clearance

Complete departure documentation and coordination to ensure timely and compliant vessel departure.

Husbandry Services

Comprehensive vessel husbandry including provisions, stores, repairs, and crew welfare.

Pilotage Coordination

Arrangement of licensed pilots for vessel navigation in Costa Rican port waters.

Tugboat Coordination

Coordination of tug services for vessel berthing, unberthing, and maneuvering.

Berth Coordination

Securing and coordinating berth assignments at all Costa Rican terminals.

Port Disbursement Accounts

Transparent and accurate port disbursement account management for all port calls.

Specialized turnaround operations for cruise lines

Cruise Ship Services

IM Agency is a specialist in cruise ship operations at Costa Rican ports. We manage the full complexity of cruise turnarounds — coordinating passengers, crew, logistics, and port authorities simultaneously — to deliver seamless port calls that keep your itinerary on schedule.

Aerial view of cruise ships docked at a Costa Rican port with tugboats assisting

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Ocean Cruise ShipsRiver Cruise VesselsExpedition Cruise ShipsFerry Vessels

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Cruise Turnaround Operations

Full management of embarkation and disembarkation operations including passenger flow, luggage, and terminal coordination.

Passenger Logistics

Ground transportation, hotel coordination, and passenger assistance for cruise guests.

Shore Excursions Coordination

Coordination with local tour operators for shore excursion logistics and transportation.

Immigration & Customs Assistance

Liaison with immigration and customs authorities for passenger and crew clearance.

Gangway & Terminal Management

On-site management of gangway operations and terminal access control.

Crew Change Coordination

Management of crew changes including flights, transfers, and immigration processing.

Provisions & Bonded Stores

Coordination of vessel provisioning and bonded stores delivery during port calls.

Complete cargo and commercial shipping coordination

Commercial Vessel Services

IM Agency provides comprehensive services for commercial vessels at all Costa Rican terminals. From container ships at TCM to bulk carriers at Puerto Caldera, our team coordinates every aspect of your cargo operations with precision and efficiency.

Commercial cargo vessel Nordpuma berthed at container terminal under port cranes

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Container ShipsBulk CarriersGeneral Cargo VesselsTankersRo-Ro VesselsHeavy Lift Vessels

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Cargo Documentation

Preparation and processing of all cargo documentation including bills of lading, manifests, and customs declarations.

Stevedoring Coordination

Coordination of stevedoring operations for loading, discharging, and cargo handling.

Bunkering Coordination

Arrangement of fuel bunkering operations including supplier coordination and quantity verification.

Customs Clearance

Full customs clearance services for import and export cargo at all Costa Rican ports.

Terminal Coordination

Direct liaison with terminal operators at TCM, Puerto Caldera, and all other terminals.

Dangerous Cargo Handling

Specialized coordination for IMDG-classified dangerous goods and hazardous materials.

Reefer Cargo Services

Coordination of refrigerated container operations and temperature monitoring.

Premium concierge agency for luxury yachts

Yacht & Sailing Services

IM Agency offers a premium concierge-level service for luxury yachts, sailing vessels, and superyachts visiting Costa Rica. We handle every detail of your yacht's arrival, stay, and departure — so you can focus on enjoying one of the world's most beautiful coastlines.

Luxury superyacht and sailing vessels berthed at a Costa Rican marina at sunset

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Luxury Motor YachtsSailing YachtsSuperyachtsCatamaransSport Fishing Vessels

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Luxury Yacht Agency

Full port agency representation for luxury yachts and superyachts at all Costa Rican marinas and anchorages.

Temporary Importation

Processing of temporary importation permits for foreign-flagged yachts entering Costa Rican waters.

Marina Reservations

Advance berth reservations at all major Costa Rican marinas including Papagayo, Los Sueños, and Pez Vela.

Fuel Arrangements

Coordination of fuel delivery and bunkering at marinas and anchorages throughout Costa Rica.

Concierge Services

Personalized concierge services including restaurant reservations, tours, provisioning, and local arrangements.

Immigration & Customs

Full immigration and customs clearance for vessel and crew upon arrival and departure.

Repairs & Technical Support

Coordination of yacht repairs, maintenance, and technical services at all major marinas.

Full crew change management and welfare

Crew Services

IM Agency manages all aspects of crew changes and crew welfare for vessels calling at Costa Rican ports. From immigration processing to airport transfers, we ensure your crew changes are handled efficiently, professionally, and in full compliance with Costa Rican regulations.

Crew change operation at port — coordinator and officers during embarkation and disembarkation

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All Vessel Types

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Crew Change Management

End-to-end management of crew sign-on and sign-off operations at all Costa Rican ports.

Immigration Processing

Full immigration documentation and processing for joining and departing crew members.

Visa Assistance

Assistance with Costa Rican visa applications and entry requirements for international crew.

Airport Transfers

Coordination of ground transportation between airports and ports for crew members.

Hotel Accommodation

Arrangement of hotel accommodation for crew in transit or awaiting vessel arrival.

Cash to Master

Secure delivery of cash advances to the master for vessel operational expenses.

Medical Assistance

Coordination of medical care, hospital visits, and medical repatriation for crew members.

Crew Welfare

Assistance with crew welfare including SIM cards, internet access, and local orientation.

Spare parts, freight, and customs clearance

Logistics Services

IM Agency provides comprehensive logistics services to support vessel operations in Costa Rica. Whether you need urgent spare parts delivered to your vessel, air freight coordination, or full customs clearance, our logistics team ensures your cargo arrives on time and in compliance.

Marine logistics infographic — forklift and crew loading provisions and spare parts onto a container vessel at a Costa Rican port

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All Vessel Types

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Spare Parts Delivery

Urgent and routine delivery of spare parts and equipment directly to vessels at any Costa Rican port.

Air Freight Coordination

Coordination of air freight shipments from international origins to Costa Rican airports and ports.

Sea Freight Coordination

Management of sea freight shipments including LCL and FCL container coordination.

Customs Clearance

Full customs clearance for vessel spare parts, equipment, and supplies under all applicable regimes.

Dangerous Goods Handling

Specialized handling and documentation for IATA/IMDG dangerous goods shipments.

Bonded Warehouse

Access to bonded warehouse facilities for temporary storage of vessel stores and equipment.

Last-Mile Delivery

Ground transportation and last-mile delivery of cargo from port or airport to vessel.

Ship repairs, inspections, and specialist coordination

Technical Services

IM Agency coordinates a full range of technical services for vessels requiring repairs, inspections, or specialist work during their Costa Rican port call. We work with a network of certified technicians, divers, and specialist contractors to deliver quality technical support.

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All Vessel Types

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Ship Repairs

Coordination of hull, mechanical, electrical, and structural repairs at Costa Rican ports.

Underwater Inspection

Arrangement of certified underwater hull and propeller inspections by qualified divers.

Hull Cleaning

Coordination of underwater hull cleaning services to maintain vessel performance.

Diving Services

Full diving support including lost anchor recovery, propeller inspection, and underwater repairs.

Engine & Machinery Specialists

Access to certified engine and machinery specialists for onboard technical assistance.

Electrical & Electronics

Coordination of electrical and electronics technicians for onboard systems.

Dry Dock Coordination

Assistance with dry dock scheduling and coordination for major vessel repairs.

Provisions, stores, and safety equipment

Marine Supplies

IM Agency coordinates the supply of provisions, bonded stores, deck and engine stores, and safety equipment for all vessel types calling at Costa Rican ports. We work with trusted local and international suppliers to ensure quality and timely delivery.

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All Vessel Types

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Vessel Provisions

Coordination of fresh, frozen, and dry provisions for crew and passenger catering.

Bonded Stores

Supply of duty-free bonded stores including beverages, tobacco, and consumables.

Deck Stores

Supply of deck stores including ropes, paints, cleaning materials, and deck equipment.

Engine Stores

Supply of engine room consumables, lubricants, filters, and spare parts.

Safety Equipment

Supply and servicing of life-saving appliances, fire-fighting equipment, and safety gear.

Medical Supplies

Supply of ship's medical chest items and pharmaceutical products.

MARPOL-compliant waste management

Environmental Services

IM Agency provides full MARPOL-compliant waste management and environmental services for vessels at Costa Rican ports. We coordinate the legal and compliant disposal of all vessel waste streams in accordance with international maritime environmental regulations.

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All Vessel Types

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Garbage Disposal

MARPOL Annex V compliant collection and disposal of vessel garbage and solid waste.

Sludge Disposal

Collection and disposal of engine room sludge in compliance with MARPOL Annex I.

Bilge Water Disposal

Compliant collection and treatment of oily bilge water from vessel bilges.

Sewage Disposal

MARPOL Annex IV compliant sewage collection and disposal services.

Hazardous Waste

Specialized collection and disposal of hazardous materials and chemical waste.

MARPOL Documentation

Preparation of all required MARPOL waste reception documentation and certificates.

Port disbursements, cash, and funds transfer

Financial Services

IM Agency provides transparent and reliable financial services for vessel operators. From port disbursement accounts to cash to master, our financial team ensures accurate accounting and timely fund management for all port call expenses.

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All Vessel Types

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Port Disbursement Accounts

Detailed and transparent port disbursement accounts for all port call expenses.

Final Disbursement Accounts

Accurate final disbursement accounts with full supporting documentation.

Cash to Master

Secure and timely delivery of cash advances to the master for vessel operational needs.

Funds Transfer

International funds transfer coordination for port call payments and disbursements.

Proforma Disbursement Accounts

Advance proforma cost estimates for port calls to support voyage planning.

Full Overview

All Service Categories

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